If you are not completely satisfied with your purchase you may return any eligible product you have ordered within 14 days from receipt of delivery of goods. Find below the following steps and conditions.
We hope that you love your purchase but we understand that sometimes things just aren’t quite right. Our returns policy means you have 14 days from receipt to let us know if you would like to return an item, and a further 14 days to return the item directly to our maker for a refund. For returning a product, write to [email protected]
The below are non-cancellable and non-refundable:
- Personalised products and products made to order
- Any product that has been used, returned without original packaging or tags or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.
If your product is damaged, faulty, or you have received an incorrect product, We Design Green will refund the cost of return shipping if you are asked to return it back. However, this must be reported by email and our team will assist from there.
If you are returning a product for any other reason (e.g. it is different to expected or doesn’t fit), we are unable to cover the cost of return.
